Refund Policy

Effective Date: 18th August 2025

Thank you for booking with Forest & Wye Wellness. We understand that plans change, and we aim to provide a fair and transparent refund process. By booking a class, purchasing a package, or using our services via www.forestwyewellness.co.uk, you agree to the following Refund Policy.

1. Class Cancellations by Clients

You may cancel or reschedule a class up to 48 hours before the scheduled start time to receive a full refund or credit.

Cancellations made after the deadline or no-shows are non-refundable and will be counted as used.
Refunds or credits will not be issued for missed classes unless you notify us within the allowed cancellation window.

2. Class Cancellations by Forest & Wye Wellness

If we must cancel a class due to instructor illness, technical issues, or any other unforeseen event:

You will be notified via email or text message
You will receive a full refund or a class credit, based on your preference
Rescheduled classes may be offered as an alternative

3. Class Packages

An unused course (e.g., 7-week course) may be refunded within 7 days of purchase, provided no classes have been used.
Partially used packages are non-refundable, but the remaining credits may be transferred to another user upon request.

4. Private Sessions or Workshops

Private classes or special events/workshops are refundable if cancelled at least 48 hours in advance.
Late cancellations will not be refunded, but we may offer a credit at our discretion.

5. Digital Services or Online Classes

Refunds are not issued for digital products or on-demand classes once access is granted.
If you experience technical issues that prevent access, please contact us and we’ll assist you promptly.

6. How to Request a Refund

To request a refund or credit, please contact us with your:

Full name
Booking or transaction reference
Class or service details
Reason for the refund request

Contact:
Email: Helen@forestwyewellness.co.uk
Phone: 07966 217313

Refunds will be processed to the original payment method within 7–10 business days.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

8. Contact

If you have any questions regarding this policy, feel free to reach out:

Forest & Wye Wellness
Email: Helen@forestwyewellness.co.uk
Phone: 07966 217313